Privacy Policy
Last updated: 1 September 2026
The short version: when you fill in our enquiry form, we use your details to reply to you about your website. That's it. We don't sell them, share them for marketing, or add you to mailing lists.
Who we are
Client Harbour builds and manages websites for the self-employed and small businesses across Norfolk and Suffolk. For anything to do with your data, contact us at [email protected].
What we collect and why
When you use the enquiry form on our site, we collect:
- Your name
- Your email address
- Your phone number (only if you choose to give it)
- Your business name (only if you choose to give it)
- What you tell us about your business and project
Your enquiry is emailed to [email protected] so we can read it and reply. We use it to answer your enquiry, prepare your free preview, and, if you go ahead, deliver the work you've asked for.
Our lawful basis
Under UK GDPR, we rely on legitimate interest: you've contacted us about our services, so replying to you is a reasonable, expected use of your details. Where you've clearly asked us to do something (like send you a preview), that's also consent. We don't use your details for anything you wouldn't expect from sending an enquiry.
How long we keep it
We keep enquiry details for up to 24 months from your last contact with us, then delete them. If you become a customer, we keep what we need for the working relationship and for legal requirements like tax records.
Who we share it with
Nobody, apart from the services that make email and hosting work (our form delivers enquiries via our hosting infrastructure to our email inbox). We never sell your details or pass them to third parties for marketing.
Your rights
You have the right to:
- Ask for a copy of the details we hold about you
- Ask us to correct anything that's wrong
- Ask us to delete your details
- Object to us using them, or ask us to limit how we use them
- Complain to the Information Commissioner's Office (ICO) if you think we've handled your data badly
To use any of these rights, email [email protected] and we'll sort it, normally within a few working days and always within a month.
Contact
Questions about this policy or your data: [email protected].